In order to better serve you and keep you from getting your long
distance service changed without your authorization, we are now
providing a service for our customers who would like to have more
control over their long distance service. This service is called
a preferred carrier freeze.
A preferred carrier freeze prevents
a change in a subscriber's long distance carrier without the
consent of the subscriber. The preferred carrier freeze can be
your intrastate and interstate telecommunications carriers.
Once the preferred carrier freeze is in
place, the freeze can only be lifted by you, either by written
or oral authorization. The written authorization must be signed
with explanation of your intent to lift a preferred carrier freeze.
It should also include your billing name and address and each telephone
number that is affected.
The oral authorization can be initiated
by the customer or can be a three-way conference call with you,
the carrier to which you wish to switch, and one of our customer
Click here for our Pic Freeze application.